How do I return an item?
All returns must have prior permission and the Returned Merchandise Authorization number must be clearly printed on the outside of the box and be in new condition in the original packaging. Freight Collect shipments will be refused.
A 15% restocking fee may be charged to cover handling on all returns of stocked merchandise.
Upon our receipt of authorized returns, please allow 3-5 days for processing for credits and replacement orders to be processed.
Buyer is deemed to have accepted the products unless notice of rejection is given within a reasonable amount of time, which is agreed to be within seven (7) days after receipt of product. Buyer waives any right to invoke rejection of failure of acceptance thereafter.
Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is without showing signs of wear or damage in any way. Product which is "nicked, scuffed, scratched, dinged" or in any way damaged will not be accepted for return.
Special order or custom items are Not Returnable. This includes:
Claims of damage or loss in transit must be made directly with the carrier.
If an item received was incorrectly shipped by us please contact Customer Support immediately.
Refunds are contingent upon inspection of item(s) once we receive it.
Again you MUST contact us within 7 days of receipt of order if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT a Return Material Authorization number will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.